Frequently Asked Questions
WHAT MAKES DUSKY INDIA DIFFERENT FROM OTHER SKINCARE BRANDS?
Dusky India focuses on 100% natural formulations made with thoughtfully sourced plant ingredients. We don’t use artificial fragrances, the aroma you experience comes naturally from the ingredients themselves. Our products are gentle, effective, and thoughtfully created keeping Indian skin and climate in mind.
ARE DUSKY INDIA PRODUCTS NATURAL?
Yes. Our formulations are made with carefully selected natural, plant-based ingredients. We believe in letting nature do the work while creating effective skincare that fits into your everyday routine.
ARE YOUR PRODUCTS MADE FOR INDIAN SKIN?
Our formulations are thoughtfully developed with Indian skin and climate in mind. From hydration and tanning to acne and pigmentation, our products are created to address common skincare concerns while keeping different skin types in consideration.
ARE DUSKY INDIA PRODUCTS SUITABLE FOR SENSITIVE SKIN?
Our formulations are designed to be gentle and soothing. However, every skin is different, so we always recommend doing a patch test before using any new product, especially if you have highly reactive or sensitive skin.
ARE DUSKY INDIA PRODUCTS SUITABLE FOR ALL SKIN TYPES?
We have targeted formulations for different skin types and concerns, including acne, dryness, pigmentation, tanning and signs of ageing. We recommend checking the individual product description to find the product that best suits your skin.
DO YOUR PRODUCTS CONTAIN ARTIFICIAL FRAGRANCE OR HARSH CHEMICALS?
No. We do not add synthetic fragrances or parabens to our formulations. We use carefully selected, eco-certified preservatives where required to ensure product safety and stability.
ARE DUSKY INDIA PRODUCTS CRUELTY-FREE?
Yes. We do not test our products on animals.
CAN I COMBINE MULTIPLE DUSKY INDIA PRODUCTS IN ONE ROUTINE?
Absolutely. Our products can be combined to create a complete skincare routine. You can pair your cleanser with a serum, gel, moisturiser or face oil depending on your skin type and concerns. When introducing multiple new products, we recommend adding them gradually to your routine.
HOW LONG DOES IT TAKE TO SEE RESULTS?
Skincare takes consistency and patience. Since our formulations use natural ingredients, results can vary depending on your skin type, concern and routine. With consistent use, you may start noticing visible improvements within 2–4 weeks, while some concerns may take longer.
WHAT IF A PRODUCT DOESN’T SUIT MY SKIN?
If you experience irritation or discomfort, discontinue use and reach out to our support team. We’ll be happy to understand your concern and help you find a more suitable product.
WHAT INGREDIENTS DO YOU USE IN YOUR PRODUCTS?
We use thoughtfully selected plant-based ingredients such as gotukola, bakuchi, mogra, rose, aloe vera, argan oil, turmeric, neem and many more. Each ingredient is selected for its specific skincare benefits and role within the formulation.
DO YOU USE PRESERVATIVES IN YOUR PRODUCTS?
Yes. Preservatives are necessary in many water-based skincare formulations to prevent microbial growth and maintain product safety. We use carefully selected, eco-certified preservatives while keeping our formulations as clean as possible.
ARE YOUR PRODUCTS VEGAN?
Not all of our products are vegan. Some formulations may contain naturally derived ingredients such as beeswax. Please check the individual product page or ingredient list for product-specific information.
HOW SHOULD I STORE MY DUSKY INDIA PRODUCTS?
Store your products in a cool, dry place away from direct sunlight and excessive heat. Proper storage is especially important for natural formulations as it helps maintain their quality and freshness.
WHAT IS THE SHELF LIFE OF DUSKY INDIA PRODUCTS?
Most of our products have a shelf life of 24 months from the date of manufacturing. Once opened, we recommend using them within 6–8 months for the best freshness and efficacy. Please check the packaging for the specific product's expiry and usage information.
SHOULD I DO A PATCH TEST BEFORE USING A PRODUCT?
Yes. We recommend applying a small amount of the product to a discreet area of skin and observing it before using the product more widely. This is particularly important if you have sensitive or reactive skin.
HOW CAN I PLACE AN ORDER?
You can browse our products on the Dusky India website, add your favourites to your cart and proceed to checkout. Once your order is successfully placed, you will receive an order confirmation.
HOW CAN I CHECK MY ORDER STATUS?
Once your order has been shipped, you will receive tracking details through your registered email or phone number. You can use these details to track your shipment.
CAN I CANCEL OR MODIFY MY ORDER AFTER PLACING IT?
Orders are processed quickly, so cancellation or modification may not always be possible. Please contact our support team as soon as possible after placing your order and we’ll check what can be done.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the payment methods available at checkout, including applicable online payment options.
WHERE DO YOU SHIP?
We currently ship across India.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery timelines may vary depending on your location and courier service. You will receive tracking information once your order has been dispatched.
WHAT IF MY ORDER IS DELAYED?
While we work with our delivery partners to ensure timely delivery, occasional delays can happen due to operational or unforeseen circumstances. If your order appears to be delayed, please contact our support team with your order details and we’ll help you track it.
WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?
Please contact us as soon as possible after receiving your order and share your order details along with clear photographs/videos of the package and product. Our team will review the issue and assist you with the next steps.
DO YOU ACCEPT RETURNS?
Our return policy depends on the condition of the product and the reason for the return. Please refer to our Returns & Refunds policy for complete details.
WHAT IF I RECEIVE A DAMAGED PRODUCT?
If your product arrives damaged, please contact us promptly with your order details and supporting photographs/videos. Our team will assess the issue and guide you through the resolution process.
HOW LONG DOES A REFUND TAKE?
Once a refund is approved and processed from our end, the time taken for the amount to reflect in your account may vary depending on your payment method and bank.
